FAQ's

Please checkout our frequently asked questions:

Do I need to be a certain age to order?

Yes - You must be 18+ years of age to order.

Is ordering online safe / secure?

Yes - Our online ordering facility is via Protx which is secure 128bit encryption for all credit / debit card transactions.

Will you pass-on any of my details to a third party?

  • No - We keep all customer / patient details in the strictest confidence, especially any medical information.
  • We will not pass-on any personal information without your written permission.
  • We will send you a copy of the medical questionnaire and your answers, along with a letter to give to your own Doctor / physician in keeping with the 'Good Medical Practice' as set out by the GMC.
  • We will use your address or email to contact you so that we can monitor your progress on the relevant therapy.

Are there any delivery charges?

There are no delivery charges in UK (including Northern Ireland), but there is a £10.00 charge for deliveries outside the UK.

In which currency can I pay?

In UK Pounds Sterling ("GBP")

When will my card be debited?

We will not debit your card until your order and medical details have been reviewed by a Doctor and prescription(s) issued (where necessary).

What if my order isn't approved by the Doctor?

  • If your order is not initially approved, we will contact you to obtain further information, discuss the answers to your medical questions, or notify you that you were rejected.
  • If, in the end, your order is rejected, there will be no charge, and you will be notified.

If my order is approved, when will it be despatched?

  • All orders via credit / debit card will be despatched within 24 hours after the Doctor's approval, via Parcel Force (Royal Mail).

What if the delivery address is different from the card holder's address (if I pay by this means)?

  • We will verify all addresses with the card issuers prior to despatching any orders.
  • If there are any questions or discrepancies, the order may be delayed until all information is clarified.

How are the items packaged / delivered?

Our service is fully confidential with no embarrassment - All orders are sent in discrete and private packaging.

Do you deliver to P.O. Boxes?

No - For security reasons, we do not deliver to P.O. Boxes.

Will I have to sign for the delivery?

Yes - For security reasons, you will be required to sign for the delivery.

Will I have to pay any import taxes or customs duties?

It will depend on your local laws, but Medical Specialists Company Limited cannot be held responsible for import rules or duty / tax of receiving country, the person making the order will be responsible.

Will the items I ordered match exactly to those pictured on the Web Site?

Packaging design and quantity-per-pack may vary from that pictured, because of variations from the manufacturer, but you WILL receive the total quantity you ordered, of genuine manufacturer's products.

Will the products I order include any instructions for use?

  • Yes - All medicines will contain instructions, in English only.
  • Please follow all manufacturer's instructions carefully.
  • Please discuss your therapy with your own Doctor / physician and arrange with either us or your own GP to be monitored with check ups.

Will I be able to return the products?

  • It is prohibited to accept returns of prescription medication - we therefore cannot accept returns or refunds - please be sure that the medication you order is what you actually want / need by discussing with your own Doctor / physician.
  • If you have any doubts or questions, please contact your Doctor in the first instance, or you can contact our clinic

What happens if I get a side-effect?

  • You must discontinue the therapy and inform us immediately.
  • You should arrange to visit our clinic or your own Doctor / physician immediately.

Additional Notes:

  • All products mentioned are trademarks or registered trademarks of their respective owners / licensees.
  • Be sure to notify your own Doctor of any medication that you purchase and take, or that you intend to purchase and take.
  • If you have any questions related to your health, we advise you to contact your own Doctor, who will be more familiar with your medical history.
  • Please follow the manufacturer's instructions carefully and completely, as contained with each product.
  • Medical Specialists Company Limited will not accept any liability for misuse or abuse of any medication purchased from us.